The questions buyers ask us most often
We have gathered the questions we receive most often on MOQ, sampling, lead time, testing, packaging and shipping, each with a clear, concise answer; if yours is not listed, our team will answer it directly.
Custom manufacturing
I only have a sketch. Is that enough to start?
Yes. A sketch, illustration or reference photo is all we need to begin; our design team then prepares the tech pack with measurements, materials and stitching details on your behalf.
Can you produce licensed characters?
Yes. We follow the licensor's brand guidelines and route sample approvals through the licensor's own approval process.
MOQ and order quantities
What is the minimum order for custom manufacturing?
The minimum quantity depends on the construction of the model and on fabric and accessory sourcing; we confirm the figure that applies to your project in writing with the quotation.
What is the minimum order from the ready collection?
Ready-collection minimums are set per SKU; changing the colour or fabric moves the model into custom manufacturing and the quantity is reassessed accordingly. We share the current thresholds with the quotation.
Sampling
How long does sampling take?
The timing depends on the complexity of the model and on fabric and accessory availability; we confirm the sampling schedule for your project in writing with the quotation.
Do you charge for samples?
The sample charge is set by the pattern and material work the model needs; we confirm the amount, and how it is treated against a production order, in writing with the quotation.
Lead time
How is the mass production lead time set?
Lead time follows order quantity, product construction and current line loading; we confirm your specific lead time in writing with the quotation.
Testing & compliance
Which tests do the products go through?
The test scope follows the regulation of the target market: EN 71-1/2/3 in Europe, ASTM F963 and CPSIA requirements in the United States. We set out which tests your project needs, and the scope of the reports, in writing with the quotation.
Packaging & labelling
Can the products ship in our own packaging design?
Yes. We produce gift boxes, window boxes or PDQ displays from your artwork files and pack the product shelf-ready in them.
Shipping
Which Incoterms do you offer?
The delivery term is set by order volume, destination country and shipping plan; we set out the Incoterms options that suit your project in writing with the quotation.
Payment & contract
Will you sign an NDA before the project starts?
We discuss an NDA with you before the project starts. Your designs, patterns and project information are used only for your order.
Not covered here? Ask our team directly
info@myfriendtoys.com · +90 532 059 00 76