The questions buyers ask us most often
We have gathered the questions we receive most often on MOQ, sampling, lead time, testing, packaging and shipping, each with a clear, concise answer; if yours is not listed, our team will answer it directly.
Custom manufacturing
I only have a sketch. Is that enough to start?
Yes. A sketch, illustration or reference photo is all we need to begin; our design team then prepares the tech pack with measurements, materials and stitching details on your behalf.
Can you produce licensed characters?
Yes. We follow the licensor's brand guidelines and route sample approvals through the licensor's own approval process.
MOQ and order quantities
What is the minimum order for custom manufacturing?
The MOQ for a custom model is 500 units; for models with a simple construction we review requests from 300 units on a project basis.
What is the minimum order from the ready collection?
The ready-collection MOQ is 100 units per SKU; once you change the colour or fabric, the model moves to the 500-unit custom threshold.
Sampling
How long does sampling take?
The timing depends on the complexity of the model and on fabric and accessory availability; we confirm the sampling schedule for your project in writing with the quotation.
Do you charge for samples?
At sample stage we charge only the pattern and material cost, and we credit that amount against your production order.
Lead time
How is the mass production lead time set?
Lead time follows order quantity, product construction and current line loading; we confirm your specific lead time in writing with the quotation.
Testing & compliance
Which tests do the products go through?
We test to EN 71-1/2/3 for Europe and to ASTM F963 and CPSIA for the United States; testing is carried out by an accredited laboratory according to your target market.
Packaging & labelling
Can the products ship in our own packaging design?
Yes. We produce gift boxes, window boxes or PDQ displays from your artwork files and pack the product shelf-ready in them.
Shipping
Which Incoterms do you offer?
We quote EXW Istanbul and FOB Istanbul as standard, and offer DAP USA delivery to North American customers from our Bensenville, Illinois warehouse.
Payment & contract
Will you sign an NDA before the project starts?
Yes. We sign an NDA before the project starts, use your designs, patterns and project information only for your order and never share them with third parties.
Not covered here? Ask our team directly
info@myfriendtoys.com · +90 532 059 00 76